CSI:Miami V1.01 Readme 12/13/04 Minimum configuration: Supported for: Windows 98/ME/2000/XP only Processor: Pentium III 750 / Athlon 750 RAM: 256 MB RAM DirectX 9.0 (included with Product) Video Card: 16 MB DirectX 9.0 compatible graphics card Sound Card: DirectX 9.0 compatible audio card CD-ROM: 16x CD-ROM Drive Hard Drive: 650 MB Free Hard Drive Space Issues addressed by this update: 1) Assembly Table crash. In a case with assemble-able evidence, if you entered & left the Assembly Table before getting Valera to process the evidence, then processed the evidence & entered Table again, it would crash. To get past the crash required restarting the case from scratch. 2) Evidence Processor on Pano screens lockup. If you acquired a piece of evidence that contains another piece of component evidence (i.e. fingerprint on syringe, dna on floppy disk, oil on severed arm, etc), then go to a 360º Pano screen, double-click on the piece of evidence to open the Evidence Processor, then collect the component evidence from it, it would lock up. Note: The above noted fixes are not applied to cases in progress. You must restart any case in progress after installing the update. 1. Installation Instructions Double click the file csi_miami_v1.00_to_v1.01_us.exe to install this update. 2. Uninstallation Instructions: You may uninstall the game from the add/remove programs menu or from the uninstall icon added to the start menu by the installer. Reverting back to V1.00 is not supported. 3. General Problem Solving a. A sound card is required to run the game, you must have one installed or you will not be able to launch CSI: Miami b. Depending on the video card installed in your system the game may look and perform better in either Open GL or Direct X video modes. You can choose the video mode by pressing the Esc key while running the game. c. If 360 degree panorama environments in the game appear blurry, objects are reversed or any other graphic glitches occur, switch your selected renderer from Open GL to DirectX or vice versa. Go to the Main Menu, select Options, and click on the box for the renderer you require. 4. Video and Sound Cards Tested video cards include: ATI Radeon X800Pro ATI Radeon 9800xt ATI Radeon 9800Pro ATI Radeon 9700Pro ATI Radeon 9500Pro ATI Radeon 9200Pro ATI Radeon 9000Pro ATI Radeon 8500 ATI Radeon 7500 ATI Radeon 7200 ATI Radeon 7000 GeForce6 6800 GeForce FX 5950U GeForce FX 5900U GeForce FX 5800 GeForce FX 5700U GeForce FX 5600 GeForce FX 5200 GeForce 4 Ti 4600 GeForce 4 Ti 4200 GeForce 4 MX 440 GeForce 3 Ti 500 GeForce 3 GeForce 2 Ti GeForce 2 GTS GeForce 2 MX400 GeForce 1 DDR GeForce 1 SDR Matrox Parhelia Tested sound cards include: Creattive SB Audigy II Creative SB Audiy II USB Creative SB Audigy Creatvie SB Extigy USB Creative SB Live 5.1 Creative SB Live Creative SB 512 Creative SB 128 Hercules Fortissimo III Hercules Fortissimo II Hercules Muse XL Hercules DigiFire M-Audi Revolution 7.1 Aopen Cobra AW-840 Aopen Cobra AW-850D Aopen AW-540 Turtle Beach Santa Cruz NForce 1 Onboard - may experience skipping and/or looping NForce 2 Onboard - may experience skipping and/or looping Realtek Onboard AC97 Onboard DirectX and OpenGL modes typically provide superior results to Software mode. These modes can be changed from the Options screen in the Main Menu. The default mode is DirectX. 5. Ubi Soft Technical Support Information Before contacting Ubisoft’s Technical Support department, please first read through this manual and the README file (on the game CD). Also browse through our FAQ listings or search our support database at our website, http://support.ubi.com. Here you will find the most recently updated infor-mation since the game’s release. Also, please make sure that your computer meets the minimum system requirements, as our Support Representatives will be unable to assist customers whose computers do not meet these criteria. Whenever you contact the Technical Support department, please include the following information or have it available if you are calling: • Complete product title (including version number). • Exact error message reported (if applicable) and a brief description of the problem you’re encountering. The following information can be saved by running the provided detection utility (select 'run hardware detection' from the Start Menu program group) and saving the configuration. This information is saved in the location you installed CSI: Miami in the Support\Detection directory as 'config.log'. Note: Some portable systems have power settings that lower the processor speed, and this may cause an incorrect reading by the detection utility. If this is experienced, check your power settings. • Operating system. • Processor speed and manufacturer. • Amount of RAM. • Video card that you are using and the amount of RAM it has. • Type of sound card you are using. • Maker and speed of your CD-ROM or DVD drive. Contact Us over the Internet: This is the best way to contact us. Our website is open 24 hours a day, 7 days a week, and it contains the most up-to-date Technical Support information available, including patches that can be down-loaded free of charge. We update the Support pages on a daily basis, so please check here first for solutions to your problems: http://support.ubi.com/. Contact Us by Email: For fastest response via email, please visit our website at: http://support.ubi.com/. From this site, you will be able to enter the Ubisoft Solution Center where you can browse through our listings of Frequently Asked Questions (FAQ), search our database of known problems and solutions, or, for fastest email response, you can send a request for Personal Assistance from a Technical Support Representative. It may take up to 72 hours for us to respond to your email depending upon the volume of messages we receive. Contact Us by Phone: You can also contact us by phone by calling 919-460-9778 (for our customers in Quebec, we provide French language support at 1-866-824-6515). Please note that this number is for technical assistance only. No hints or tips are given over the Technical Support line. When calling our Technical Support line, please make sure you are in front of your computer and have all of the necessary information listed above on hand. Be advised that our Technical Support Representatives are available to help you Monday–Friday from 9am–9pm EST (French language support is available from 7am–4pm EST). While we do not charge for Technical Support, normal long distance charges apply. To avoid long distance charges, or to contact a Support Representative directly after these hours, please feel free to use one of the other support avenues listed above. Email issues usually receive a response within 2 business days. Contact Us by Standard Mail: If all else fails you can write to us at: Ubisoft Technical Support 3200 Gateway Centre Blvd., Suite 100 Morrisville, NC 27560 Return Policy: Please do not send any game returns directly to Ubisoft before contacting Technical Support. It is our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If you have a damaged or scratched CD, please visit our FAQ listing for your game and get the latest replacement policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return Materials Authorization) number from a Support Representative. CSI: Miami ™ CSI: MIAMI and elements and characters thereof © 2002–2004 CBS Broadcasting Inc. and Alliance Atlantis Productions, Inc. All Rights Reserved. Software © 2004 Ubisoft Entertainment. All Rights Reserved. Ubisoft and the Ubisoft logo are trademarks of Ubisoft Entertainment in the U.S. and/or other countries. CSI: Miami, CBS and the CBS eye design are TM CBS Broadcasting Inc. Company logos are trademarks of their respective owners. No celebrity endorsement implied. Developed by 369 Interactive. All Rights Reserved. Made with Macromedia is a trademark of Macromedia, Inc.